Last updated (June 28, 2017)
Waitbusters Dining is committed to protecting and respecting your privacy and we make it our highest priority to safeguard the confidentiality of any and all personal details you provide to us. As a visitor or user of the Waitbusters Dining website and services, you have the right to know and understand our information privacy practices before providing us with any of your personal details.
By using the Waitbusters Dining website and services, you are deemed to consent to our use of your Personal Data in accordance with this policy.
Waitbusters Dining is not intended for children under 13 years of age, and no one under the age of 13 may provide any information to, on or via the Waitbusters Dining website and services. We do not knowingly collect Personal Data from children under 13, and if we learn that we have collected or received Personal Data from a child under 13, we will delete that information. Children between the ages of 13-17 may use the services or website only with assistance from a parent or legal guardian.
We collect information you provide directly to Waitbusters Dining website and services both while using the website and/or when you use our services including but not limited to: making a reservation, jumping the line, promotions, 24/7 concierge use or commentary on social media. This information can include your name, address, phone number, email address, reservation details, cancellations, dining activity, promotion usage, sharing or other details. We also automatically collect certain information passively as a result of your use of the Waitbusters Dining website and services. This information is linked to the device (e.g. computer, mobile, tablet or laptop) you use to access the website and includes your IP address, operating system, browser type, referring URLs, page views, access times and your geographical location. Furthermore, we can collect information provided to us when you connect to the Waitbusters Dining website and services from a third party application, social networking site (such as Facebook or Twitter) or other website (such as a promotion partner). All content submitted by you to the Services may be retained by us indefinitely, even if and after your access to the website and services are terminated.
We may use your information to improve our services and fulfill your requests when you utilize the following:
By doing so we can:
In order to assist you with all of the Services that Waitbusters Dining has to offer, we may communicate with you via SMS and/or email. This communication will only be with regard to reservation notification, promotional opportunities available at restaurants or other products and Services related to Waitbusters Dining.
We do not share personal information about you with third parties except as listed below:
With your consent;
With Restaurants that you make a dining reservation and their Affiliates, which shall include name, party size, phone number, dining preferences or other comments;
With Restaurants in order to facilitate payment;
If we believe that disclosure is reasonably necessary to:
If we become involved in a merger, acquisition, sale of assets, consolidation, joint venture, bankruptcy or other transaction or if the ownership of all or substantially all of our business changes;
For ad purposes, we may also share certain information such as your location, browser and cookie data, unique identifier data, advertising identifier data and other data relating to your use of our website and services with our business partners to deliver advertisements ("ads") that may be of interest to you. We may allow third party ad platforms to serve advertisements on the Service.
Any information that you share publicly on various social media sites including your comments, location sharing and promotion sharing with friends.
We may share aggregated or anonymized information that does not directly identify you. We do not sell, rent, or share information about personally identifying characteristics (e.g., name, email address, age, gender) we collect directly from you or about you from third parties with third party ad platforms for their own marketing purposes, unless you choose in advance to have such information shared for this purpose.
When you sign up to use Waitbusters Dining services, in order to make a reservation, jump the line or make payments, you will be required to submit the following:
Payments Information To use certain services through Waitbusters Dining, in particular, to make payments to Restaurants, we may require you to submit your debit or credit information. In submitting this information, you agree that this can be submitted to our third party payment processor, Stripe, who will retain your information. Waitbusters Dining currently uses Stripe to collect payments from Users on behalf of Restaurants in a secure manner. Waitbusters Dining, can, however, change its payment provider at its discretion, provided any such payment provider meets an equivalent level of security.
Upon confirmation of the User’s information, Users will be connected to Waitbusters Dining to complete the sign up details by providing credit or debit card details. Stripe will verify the credit or debit card details prior to confirming the User. If the credit or debit cards cannot be verified by Stripe, Waitbusters Dining reserves the right to refuse the User access to the services.
In accordance with applicable law, you have the right to find out what Personal Data we hold about you at any time. Please submit this request in writing to firstname.lastname@example.org.
We seek to protect user information to ensure that it is kept private; however, we cannot guarantee the security of any user information. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We otherwise store all of our information, including your IP address information, using industry-standard techniques. We do not guarantee or warrant that such techniques will prevent unauthorized access to information about you that we store, Personal Information or otherwise. We do not store your billing information. This information is stored by Stripe, a third party payment processor. Our contract with Stripe requires that they keep your payment information confidential and secure. We assume no liability or responsibility for a hack or unauthorized access to information controlled by a third party, i.e. the restaurant, venue or Stripe.
Definitions And Legal References
If you have any questions or concerns regarding privacy using the Services, please send us a detailed message to email@example.com. We will make every effort to resolve your concerns. Effective Date: June 28, 2017.
Every phone call my staff doesn’t have to personally answer provides more time to devote to our in-house guests. Amazing service.
I love how we can turn Call Concierge on and off in seconds based on how busy we are. My staff loves it and customers appreciate how fast the service responds to their request.
We get more done. Adding The Call Concierge boosted morale because the hosts are no longer distracted with deciding to respond to our customers on hold or those in front of them.
Most of the easy questions that take up a lot of time are now handled with our The Call Concierge. Just giving directions or taking phone orders was a distraction. Our customers like it.